Store Policy | Harvestory

Customer Support

At Harvestory, customer satisfaction is at the heart of everything we do. We want every interaction with us—from browsing to delivery—to feel smooth, transparent, and trustworthy.

Customer Assurance:

If your order arrives damaged or incorrect, we provide easy replacement or refund options.

Our customer support team is available to assist with:

Delivery updates
Payment queries
Order modifications
We aim to respond to all queries within 24 – 48 hours.
Communication Channels
Support is available via email and phone during business hours.
Tracking details and updates are shared proactively through SMS/email notifications.
In case of damage or incorrect delivery, we offer easy replacements or refunds.

Payment Guidelines

At Harvestory, every order is prepared with care and intention. To help us operate responsibly and continue focusing on quality rather than risk management, we currently do not offer Cash on Delivery (COD). This decision allows us to protect our small, quality-driven business while ensuring a smooth and secure experience for all our customers.

Accepted Payment Methods
Credit / Debit Cards
UPI Payments

We appreciate your understanding and support. Your trust helps us keep our processes transparent, our products uncompromised, and our focus where it belongs — on crafting food you can rely on every day.

Return & Refund Policy

At Harvestory, every product is prepared and packed with great care to ensure it reaches you in its freshest and safest form. Because our products are food-based and crafted with integrity, we follow a no-return policy to protect quality, hygiene, and the trust of all our customers.

That said, your experience matters deeply to us. If your order arrives damaged or if there has been an error in delivery, we’re here to make it right.

If you receive a damaged product or an incorrect item, please reach out to us within 7 days of delivery. To help us resolve the issue quickly and smoothly, we may request a photo or short video as proof.

Once the concern is reviewed and approved, any eligible refund will be processed within 5–7 business days.

We truly appreciate your understanding and support. Our goal is always to deliver food you can trust and enjoy, and we’re committed to standing by you whenever something isn’t as it should be.

Shipping & Delivery Policy

At Harvestory, we are committed to making our wellness products accessible to families across India. Our delivery-first model ensures that every order reaches you quickly, safely, and in perfect condition.

Pan-India Coverage:
We deliver to all regions across India, including metro cities, Tier-2, and Tier-3 towns.

Standard delivery timelines:

Metro cities: 3–5 business days
Other regions: 7–10 business days

Packaging & Handling:

Products are shipped in tamper-proof, eco-friendly packaging to maintain freshness and safety.
All shipments comply with FSSAI standards for labeling and handling.

Shipping Costs:

Free shipping on orders above ₹599.
A nominal delivery fee applies to orders below ₹599, calculated based on location and courier partner.

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