/ CUSTOMER CARE
At Harvestory, customer satisfaction is at the heart of everything we do. We want every interaction with us—from browsing to delivery—to feel smooth, transparent, and trustworthy.
Customer Assurance:
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If your order arrives damaged or incorrect, we provide easy replacement or refund options.
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Our customer support team is available to assist with:
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Delivery updates
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Payment queries
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Order modifications
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We aim to respond to all queries within 24–48 hours.
Communication Channels
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Support is available via email and phone during business hours.
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Tracking details and updates are shared proactively through SMS/email notifications.
/ PAYMENT POLICY
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We do not offer Cash on Delivery (COD) due to fraud risks and because we are a small-scale, quality-focused business. All payments must be made online through secure gateways at the time of purchase.
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Accepted Payment Methods
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Credit / Debit Cards
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PayPal
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Offline Payments (bank transfer or UPI, subject to confirmation
/ RETURN & REFUND POLICY
Harvestory operates with a strict no-return policy except in cases of damage or incorrect delivery. This ensures product integrity and safety for all customers.
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No returns for reasons other than damage or incorrect delivery.
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Damaged/incorrect products can be reported within 7 days of delivery.
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Proof of damage (photo/video) may be requested for faster resolution.
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Refunds are processed within 5–7 business days after approval.